Yale New Haven Health System

Medical Assistant - Peds Sub-Specialty

Job ID
Position Type
Full Time Benefits Eligible
Scheduled Hours
Work Schedule
Work Days
Work Hours
9A -5P
Work Shift
Requisition ID


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Able to provide appropriate care to infants, children and their parents, showing sensitivity toward individual needs. Demonstrates knowledge of the ability to provide care to all age groups of children seen in the clinic. Willing to accept responsibility for individual job requirements and performance. Contribute to effective clinic operation. Able to provide appropriate care to patients served and their families



  • 1. Major Activities
    • 1.1 Follows Universal Precautions
  • 2. Team Work
    • 2.1 Embraces shared goals versus narrower interests: actively cooperative vs. competitive or non-committal.
  • 3. Knowledgeable/Accountable/Fiscally Responsible
    • 3.1 Continually seeks ways to sustain and improve one-s skills.
  • 4. Flexible/Open Minded
    • 4.1 Listens with an open mind to other-s opinions in the spirit of finding and following the best ideas.
  • 5. Treats the people we serve as guests
    • 5.1 Welcomes patient, visitors and staff in a warm, friendly manner; is courteous; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible.
  • 6. Listens to patients, visitors and staff and acts promptly to address concerns.
    • 6.1 Uses active listening techniques to understand other-s needs and acts decisively to resolve problems.
  • 7. Respects the privacy and confidentiality of patients, visitors and staff.
    • 7.1 Treats all patient related and other discussions with discretion; eliminates gossip; does not discuss patient or hospital business in elevators or other public areas.
  • 8. Presents a professional image.
    • 8.1 Wears name-badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role.
  • 9. Answers the telephone professionally.
    • 9.1 Answers the phone promptly following department guidelines; introduces self and department, and as appropriate, offers assistance. Uses a pleasant tone of voice.
  • 10. Maintains a clean and safe environment.
    • 10.1 Keeps work area safe and clean; keeps hallways clear.
  • 11. Anticipates what services and information people need and takes action to provide it.
    • 11.1 Watches for clues that patients or visitors require assistance. Asks, -May I help you?- Escorts them to their destination, if necessary. Encourages people to ask questions.
  • 12. Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient-s status and interpret the appropriate information needed to identify each patient-s requirements relative to his or her age specific needs, and to provide the care needed as described in the unit-s/area-s/ department-s policies and procedures




High school graduate. Completion of a medical assisting program and certification required.




1-2 years in clinical setting




Ability to read, write, and understand the English. Basic clerical skills with experience in computer/fax and medical terminology. Knowledge of basic patient care. Demonstrates the ability to understand and learn care of children including feeding, changing and obtaining vital signs. Proficient in management of stock items. Is able to work closely with physician and clinic personnel to maintain patient flow in the clinic. Must possess a mature sympathetic and caring attitude with the ability to be sensitive to the varied needs of the Pediatric clinic population. Must be flexible, cooperative, and able to meet the demands of the position using appropriate communication techniques.




Standing/walking most of the day and occasionally working in awkward positions. Helps lift heavy objects ten (10) to twenty (20) pounds and also assists in moving of patients ranging from one (1) to two hundred (200) pounds. Moderate stress related to patient care. May be exposed to infectious diseases, hazardous waste. Moderate stress from patient care.



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