HIgh School Graduate or GED required.
Experience answering telephones in a high call volume environment preferred. Knowledge of Avaya, Amcom and/or Cisco software preferred. Experience utilizing computers in an office environment required.
Ability to type at least 25 WPM. Ability to function successfully in a team environment. Possess the interest and drive to learn about new communications equipment.
Sitting for the majority of time within console room. Making use of headset style answering device on or in ear (s).
Considerable amount of mental stress depending on amount of call traffic and /or message taking. Can be a high stress position requiring complete concentration during emergency situations.