To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.
Functions as the patient representative responsible and accountable for coordinating the activities of the patient account from the point of initial contact through account resolution. Formulates solutions to respond and resolve non-clinical customer requests, issues and problems, while meeting the changing demands and priorities of the hospital and third party environments. Works closely with the patients, families, outside departments and third party payers to ensure compliance to individual requirements to expedite the timely collection of the accounts receivable and protect the patient and the Hospital from unnecessary financial loss.
High School Diploma or General Education Degree (GED)
Two to three years in an Access related environment or medical customer relations background. Patient interviewing and hospital medical insurance and third party experience preferred.
Must be self directed and well organized with excellent interpersonal and team oriented skills. Strong working knowledge of computers, word processing & spreadsheet software. Ability to exercise good decision making and independent judgment. Excellent oral and written communication skills and analytical skills necessary.
This position encompasses a wide scope of responsibilities including but not limited to the pre-collection of copays and deductibles for scheduled inpatient and outpatient services, the collection of self pay balances prior to services being rendered and the visiting of patients at bedside.